System Support
We know that learning to use a new system can sometimes be a challenge, especially when you have a large network of users to consider.
With BrandDemand you get access to all the help you need to get the system up and running, as well as on-going support to answer day-to-day operational questions once the system is in use.
Your Client Service Team
At the start of the project, you will be assigned a Client Service Team. These named contacts will have a sound understanding of your objectives and will be available on an on-going basis to provide system support to you and your network.
System Set Up
Your people and our people work together to develop an Operational Brief, specifying which Templates you need and what you want them to do. Once this is agreed upon, we aim to deliver the full system within 1 to 4 weeks, depending on the size and complexity.
Training
Once the system has been built, you can choose to roll it out in stages, or launch across your whole network at once. Either way, your Client Service Team will provide training to all users, which will be delivered via webinar.
Offline Orders
Your Client Service Team is able to assist your network with any ad-hoc orders that cannot be fulfilled by the Templates in your library. Your head office’s approval will be sought for all offline orders to help maintain brand alignment if required.
Design Service
Need design at short notice? Your Client Service Team can offer graphic design services for last minute, or one-off projects. Similarly, if you wish to rebrand, we can offer design packages with the added benefit of updating your Template library at the same time.
Review
Every six months your Client Service Team will meet with you to review all aspects of your system and to discuss how it is being used throughout your network. The outcome of these meetings will shape the development of your system in the future.
